Customer Service Training Courses

  • Customer Service Training – Online Course – CPDUK Accredited

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    Welcome to our online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.

    This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Customer Support Training – Online Course – CPDUK Accredited

    0 out of 5

    Welcome to our online Customer Support training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.

    With our online Customer Support training course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Handling a Difficult Customer – Online Course – CPDUK Accredited

    0 out of 5

    Welcome to our online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language. 

    By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0