Call Centre Training Courses

  • Call Center Training – Online Training Course – CPD Accredited

    0 out of 5

    Welcome to our online Call Center Training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This Call Center Training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.

    Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Call Centre Training – Online Training Course – CPD Accredited

    0 out of 5

    Welcome to our online Call Centre training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Centre training will help provide those skills. This Call Centre training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.

    Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Coaching and Mentoring Training – Online Course – CPD Accredited

    0 out of 5

    Welcome to our online Coaching and Mentoring training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    You are in your office looking over your performance report, and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude, and you know they can do better. You do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled, and you know being frustrated makes matters worse. What do you do?

    The coaching and mentoring focus on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Contact Center Training – Online Training Course – CPD Accredited

    0 out of 5

    Welcome to our online Contact Center training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.

    With our Contact Center training course, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with demanding costumers, build rapport, and excellent listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organisation.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD2,650.0
  • Contact Centre Training – Online Training Course – CPD Accredited

    0 out of 5

    Welcome to our online Contact Centre training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to assist your customer base is paramount effectively.

    With our Contact Centre training course, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with demanding costumers, build rapport, and excellent listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organisation.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Facilitation Skills Training – Online Course – CPD Accredited

    0 out of 5

    Welcome to our online Facilitation Skills training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an effortless decision-making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what an excellent facilitator can do to improve any meeting or gathering.

    The Facilitation Skills course can help any organisation make better decisions. This course gives participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0