Complaints Handling Training Courses

  • Complaints Handling in Health and Care – Level 1 – Online CPD Course

    0 out of 5

    This course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.

    If patients or service users are unhappy with the care or treatment they have received, they have the right to:

    • Make a complaint,
    • Have that complaint investigated, and
    • Be given a full and prompt reply.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD2,650.0
  • Handling a Difficult Customer – Online Course – CPDUK Accredited

    0 out of 5

    Welcome to our online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language. 

    By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0