Conflict Management Training Courses

  • Anger Management Training – Online Course – CPD Accredited

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    Welcome to our online Anger Management training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Benjamin Franklin once said, ‘In this world, nothing can be said to be certain, except death and taxes’. We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control, you are putting limits on what you can accomplish in your personal and professional life.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Complaints Handling in Health and Care – Level 1 – Online CPD Course

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    This course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.

    If patients or service users are unhappy with the care or treatment they have received, they have the right to:

    • Make a complaint,
    • Have that complaint investigated, and
    • Be given a full and prompt reply.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD2,650.0
  • Conflict Resolution – Level 1 – Online CPD Course

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    It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a key preventative tool. It forms part of a range of measures introduced to make health and social care environments safer places to work.

    Clearly, it is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents occurring and preventing them from happening in the first place must be found.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD920.0
  • Conflict Resolution Training – Online Course – CPDUK Accredited

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    Welcome to our online Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Wherever two or more people come together, there is bound to be conflict. This course will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Learners will also be provided with a set of skills in solution building and finding common ground.

    In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Handling a Difficult Customer – Online Course – CPDUK Accredited

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    Welcome to our online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language. 

    By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0