Handling Difficult People Training Courses

  • Anger Management Training – Online Course – CPD Accredited

    0 out of 5

    Welcome to our online Anger Management training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Benjamin Franklin once said, ‘In this world, nothing can be said to be certain, except death and taxes’. We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control, you are putting limits on what you can accomplish in your personal and professional life.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0
  • Handling a Difficult Customer – Online Course – CPDUK Accredited

    0 out of 5

    Welcome to our online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

    Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language. 

    By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

    LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

    ZWD3,500.0